Privacy Policy
How Orkin Pests LLC collects, uses, stores, and protects your personal information.
1. Introduction
Orkin Pests LLC ("Shield," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes what personal information we collect, why we collect it, how we use and share it, and your rights regarding that information. By using our website at orkinpests.com or submitting information through any of our forms or communications channels, you agree to the practices described in this Policy.
2. Information We Collect
Information you provide directly: When you submit an assessment request, contact form, or phone inquiry, we collect your name, address, email, phone number, property address, description of pest concerns, and payment information (processed by secure third-party processors — we do not store card numbers). When you subscribe to our blog or communications, we collect your email address.
Automatically collected information: When you visit our website, we and our service providers may collect IP address, browser and device type, pages visited, time on page, referring URL, and cookie identifiers for analytics and performance improvement purposes.
3. How We Use Your Information
- Scheduling and conducting free property assessments and service visits
- Preparing inspection reports, treatment plans, and service proposals
- Communicating about your inquiry, active project, or service agreement
- Processing payments for completed services
- Coordinating with your insurance carrier at your direction
- Sending appointment reminders and service updates
- Sending educational communications about pest prevention (opt-out available at any time)
- Improving our website and services through aggregated analytics
- Complying with legal obligations
4. Information Sharing
We do not sell, rent, or trade your personal information. We share information only with: (a) service providers who assist our operations under strict confidentiality obligations; (b) your insurance carrier, at your explicit direction; (c) law enforcement or courts when legally required; and (d) a successor entity in the event of a business transfer, with advance notice to you.
5. Cookies and Tracking
We use strictly necessary cookies for site functionality and, with your consent, analytics cookies to understand site usage. You may control cookies through our consent banner, your browser settings, or analytics opt-out tools. Declining analytics cookies does not affect core site functionality.
6. Data Retention
Inquiry and contact records are retained for 3 years from last contact. Project records and warranty documentation are retained for the warranty period plus 7 years. Financial records are retained for 7 years per tax requirements. Data no longer needed is deleted or anonymized.
7. Data Security
We implement administrative, technical, and physical safeguards including encrypted data transmission (TLS/SSL), role-based access controls, and annual security training for all staff with customer data access. No transmission or storage method is 100% secure; we encourage caution when transmitting sensitive information.
8. Your Rights
Depending on your state of residence, you may have rights to access, correct, delete, or receive a portable copy of your personal information; opt out of marketing communications at any time; and adjust cookie preferences. To exercise any right, contact us at info@orkinpests.com. We respond within 45 days and do not discriminate against customers who exercise privacy rights.
9. Children's Privacy
Our services and website are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected information from a minor, contact us immediately and we will delete it promptly.
10. Third-Party Links
Our site may link to third-party websites not covered by this Policy. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.
11. Changes to This Policy
We may update this Policy periodically. Material changes will be posted with an updated "Last Updated" date and, where appropriate, communicated by email or site notice. Continued use of our site after the effective date constitutes acceptance of the updated Policy.
Questions or requests: info@orkinpests.com · (404) 888-2000 · 2170 Piedmont Rd NE, Atlanta, GA 30324